Welcome to the sequel to Health Matters – Amatsii.com on THE Microscope!
Disclaimer! This review is purely from MY test experience with help from my able reviewers. It is to let all Ghanaians and all who read have a tester’s view of the app under review and to bring out the great features and the not so great features and/or bugs which will require some working on to make the app better for consumption.
Our App under Review is the Web Portal for Amatsii.com designed by Amatsii Ltd to aid Ghanaians find drugs, consumables and pharmacies anywhere in Ghana.
|Category||Web Portal (Health)|
|Version Tested||Version 2.0.9|
Amatsii.com App gives us extensive knowledge about the drugs we take. It further details whether these drugs are covered by the nation-wide National Health Insurance Scheme (NHIS) and which pharmacies sell them, giving directions from your current location to the pharmacy. It provides the working hours of the pharmacies, and contact phone numbers, when available, which may come in handy to confirm the availability of a drug and if the pharmacy is opened or not. The review of the Mobile App can be found here.
Today, our Microscope is on the Web Portal to enable us get the best out of Amatsii.com!
Since this is a Web App, it can be accessed on different browsers as you prefer. Google Chrome was the browser used for our testing today.
The web portal can be found at app.amatsii.com. You will need to be logged in to access the portal.
Fig. 1 Amatsii web login
The login screen as shown above is the first point of call as one visits app.amatsii.com. This requires users with an existing id to enter their username and password to gain access. New users are able to also sign up by clicking on the Register link. In the event of a forgotten password, the Forgotten Password link does justice to that. The login screen needs some design wand to touch it to give it a nice look and feel. Aside the social media links being rendered well, there is no information notifying users that clicking on any of the four buttons will use the person’s social profile to log into Amatsii. This information needs to be explicitly stated.
The Forgotten Password link when clicked sends an email to the user with a link to reset password. This email comes with a time to live for the link and this is in minutes. On login, the user is welcomed with a modal seeking more information about the user.
Fig. 2 Welcome Modal
As can be seen from the snapshot above, the user is asked to select the country. But as it stands now, the only country in the dropdown is Ghana. . Also, profession and place of work though required, depend on whether one is a health professional. So till that box is checked, the other details cannot be saved via that modal.
The only option left is to close the modal window to return to the app since the errors prevent one from filling out those details.
From the welcome screen, the dashboard is the next point of call which shows the number of shop edit suggestions made and side effect reports submitted. It also has a side navigation with links to other aspects of the application.
Fig. 3 Amatsii Web Dashboard
From the side navigation on the Dashboard, one can create a Side Effects Report, Edit suggestions, view favourite pharmacies and edit profile.
Side Effect Report
Reports created from the Mobile App are synced to the web portal.
Fig. 4 Side Effect Report created from the Mobile App has been synced with the web
Within this page, click on new report to create a new side effect report. This opens a form for you to enter the details. A lot of work needs to go into the design by properly aligning the elements. There are some spelling mistakes which also need to be corrected.
Fig. 5 Side Effect Report Form
Under details of adverse reaction, the text area is about half of the whole space provided and doesn’t span across it all. It is quite difficult to notice the text area to be able to type. There can be a border around the text area to make it more visible to enable users easily identify it. Date picker for entering birthdate has the month and year text in white on a white background hence it is difficult for a user to find it. It will seem as though the month and year are missing till a date is selected. Same is for all date selector fields under ‘suspected product’. This will therefore make it very difficult for the user to know which month or year he or she is in. Since the birthdate was selected, it was expected that the age in years be calculated to populate that text field.
After completing and submitting the form, there was no feedback notification showing whether the submission was successful or not. It however showed the filled form under Your Side Effects Reports. Clicking on any of the listed suggestions opens the details. For un-submitted reports, there is a button to submit them. The report status inappropriately changes from un-submitted to submitted even when an error occurs in the resubmission of an un-submitted report.
Within the Side Effect Reports, previous reports listed can be viewed and either printed or exported into XML which has been stated in the part 1 of this series that for user consumption, there should be support for exporting into PDF or Excel.
Fig 6 View Side Effect Report
This is a brilliant feature to keep the records of the pharmacies up to date through a collaborative effort from the App’s users. Under shop edit suggestions, the search field queries the existing database of retail outlets (pharmacies) and suggests pharmacies based on what is typed. The edit suggestion can be selected from a list of attributes-name, location, picture, insurance cover etc. When the suggestion given doesn’t conform to the acceptable form, an error message is shown to notify the user. The submitted suggestion appears within a table pending approval.
Fig. 7 Shop Edit Suggestions
This is where changes to one’s profile falls. Changes made can be saved. It is worthy of note however that a profession can only be selected after the health professional question has been answered in the affirmative. From this section, clicking on the reset button is to request for a password reset which sends an email to the user’s registered email. This email although to reset password is captioned Update Your Account-which is similar to the very first email sent when a person registers. It should be properly captioned and rather come as reset password instead of activate account as that has already been activated.
Syncs with App – hence favourites on App can be seen on web portal. A pharmacy can also be added as a favourite to be synced with App within the web portal. Typing in the name of a pharmacy within the search bar suggests pharmacy names which can be selected and added as a favourite.
Fig 8 Favourites
The other concern that has to be addressed has to do with the privacy of data provided by users of the application.
- How are the Personally Identifiable Information (PII) collected such as name, birth date, phone, and email address going to be protected and used?
- How are the minimal Personal Health Records (PHR) collected by this application going to be protected to ensure that they are truly confidential and do not fall into the wrong hands?
How the identified data will be used by Amatsii has to be explicitly stated – will they be sharing these information with third parties? Can users request for their data to be permanently removed from their servers if they decide they no longer want to use the app? etc.
Answers to these few legitimate questions will have to be provided by Amatsii moving forward for users to gain confidence in the App. And I believe these concerns can be addressed in their privacy document which is non-existent now.
Amatsii.com is a great App that will serve the health needs of Ghanaians and give more power with this knowledge. As these issues found within both the Mobile App and the Web Portal are fixed, it will take the health sector to the next level.
Hannah Kumah, CTFL
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